Instant replies
Give every enquiry a helpful, on-brand response at any hour.
← Explore all featuresAI FOR YOUR BUSINESSConversation AI
Conversation AI
made simple.
Answer customer questions quickly with conversations tailored to your business.
✦BRANDROOF / CONVERSATION AI
Conversation AI
Brandroof AI responds instantly, understands customer intent and takes the next best action—from answering questions to booking an appointment.
● CONNECTED AND ACTIVEBUILT AROUND YOUR BUSINESSEverything working
Everything working
together.
Lead qualification
Ask the right questions and route serious opportunities to your team.
Automatic action
Book appointments, trigger follow-ups and update contact records automatically.
HOW IT WORKSGet set up.
Get set up.
Keep moving.
Answer customer questions quickly with conversations tailored to your business.
STEP 1
Learn your business
Add your services, FAQs, tone and booking rules.
STEP 2
Connect channels
Bring website chat and customer conversations into Brandroof.
STEP 3
Grow around the clock
Let AI respond, qualify and hand over the right leads.
AI for Your BusinessPart of your connected Brandroof platform
One customer viewEvery interaction stays connected
Built around your workflowPractical tools for growing businesses
EXPLORE THE EXPERIENCESee how Conversation AI
See how Conversation AI
works in real life.
Give customers fast, relevant answers across their first conversations with your business. Choose a customer moment and explore what happens next.
Conversation AIEXAMPLE DATA
JS
Jordan SmithNew website enquiry · Melbourne
● Active✓
Question receivedCustomer activity recorded
Ready○
Answer preparedRelevant details connected
Next○
Next step suggestedNext action ready for your team
NextInteractive example using sample customer data.
MORE THAN A SINGLE FEATUREEverything you need
Everything you need
to make it work.
Conversation AI works best when the details, people and next steps are connected. Explore the practical capabilities that support your team every day.
Always-available answers
Give website visitors helpful answers outside business hours, during busy periods and while your team is away from the desk.
Included in your connected platform →Business-aware responses
Shape conversations around your services, operating hours, locations, frequently asked questions and preferred tone of voice.
Included in your connected platform →Smarter qualification
Identify the type of enquiry, collect useful details and recognise when a prospect is ready for a human conversation.
Included in your connected platform →Booking-ready handover
Direct interested customers to the right calendar, service or next step without leaving them waiting for a response.
Included in your connected platform →Conversation history
Keep each AI interaction connected to the customer record so your team can continue the conversation with complete context.
Included in your connected platform →Human escalation
Route sensitive requests, unusual questions or high-value opportunities to the right person whenever human attention matters.
Included in your connected platform →MADE FOR REAL BUSINESSESDifferent businesses.
Different businesses.
One clearer journey.
Explore practical ways Conversation AI can support the customer moments that matter.
EXAMPLE SCENARIO · BRIGHT WATER FILTRATION
After-hours lead
The customer challenge
A homeowner asks about a whole-house filter at 9:40 pm.
How Conversation AI helps
See this for your business →The assistant explains the service, asks for the suburb and offers an installation consultation.
YOUR CONNECTED CUSTOMER JOURNEYA more organised
✦
A more organised
next step.
Your team starts the morning with the enquiry, location and requested appointment already recorded.
Customer context connected
FOLLOW THE CUSTOMER JOURNEYEvery moving part.
Every moving part.
Working together.
Select a step to see how Conversation AI supports a clear, connected customer experience from the initial moment to the next action.
A customer takes action
Website enquiry creates a clear starting point in Conversation AI.
Connected to your Brandroof customer record
EXPLORE THE OPPORTUNITYWhat could a clearer
What could a clearer
process uncover?
Adjust the example inputs to see how many customer moments may not currently have a consistent process. This is an illustrative planning tool, not a performance prediction.
customer moments without
a consistent process
Out of 120 monthly conversations, around 78 are already covered by the process you selected.
65% currently covered · 35% worth reviewingExplore your customer journey →
BETTER AS ONE PLATFORMConversation AI is only
Conversation AI is only
the beginning.
Connect this feature with the rest of Brandroof to create a smoother experience for your customers and a clearer process for your team.
QUESTIONS, ANSWEREDEverything you want
Everything you want
to know.
Practical answers to common questions about using Conversation AI in your business.
Ask the Brandroof team →Can the assistant understand my particular services?+
Yes. Your responses can be shaped around the information your business provides, including services, locations, common questions, availability and the tone you want customers to experience.
What happens when a customer needs a real person?+
The conversation can be handed to your team with its history and important details attached, allowing a staff member to pick up without asking the customer to repeat everything.
Does it work after business hours?+
Automated responses can keep engaging enquiries when your team is unavailable, then organise follow-up and handover for the next appropriate business window.
Will conversations appear in my customer records?+
Brandroof connects interactions with the wider customer journey, helping your team review conversations alongside lead details, appointments and follow-up activity.
How do I get started with Conversation AI?+
Book a Brandroof demo and explain how your business currently handles conversations. The team can help you explore a setup that suits your services, customer journey and existing priorities.
✦
See Conversation AI in action →Conversation AIGive customers fast, relevant answers across their first conversations with your business.
Ready to grow
with Brandroof?
Connect your customers, conversations, marketing and payments in one practical business platform.