Never Miss an Enquiry
See new customer messages in one place instead of checking different apps.
ONE INBOXEvery customer message.
Every customer message.
One place.
See new enquiries, reply to customers and keep the next step moving — from one simple mobile inbox.
You're busy doing the work. Your inbox keeps everything together.
Reply Faster
Open the conversation and reply while the enquiry is still fresh.
Know Who You're Talking To
See the customer, their details and previous conversations together.
Keep Your Team Together
Your team can see conversations and know what needs attention.
A REAL LOCAL BUSINESS EXAMPLE
From message to booked job.
NEW MESSAGE
→“Hi, I need an end of lease clean next Friday. Can I get a quote?”
ONE INBOX
→The enquiry appears inside Brandroof.
CUSTOMER DETAILS
→The customer details and conversation stay together.
QUOTE
→Send or organise the quote.
BOOKING
→Turn the enquiry into a booking.
FOLLOW-UP
Keep the conversation moving without losing the customer.
MESSAGE + CUSTOMER + NEXT STEP
See more than just the message.
Open a conversation and see the customer behind it.
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One InboxSearchMessagesFilter
SM
Sarah MitchellWebsite ChatHi, can I get a quote?
JW
James WilsonSMSAre you available tomorrow?
MT
Mia ThompsonInstagramHow much does this service cost?
AC
Alex ChenEmailI'd like to book.
Sarah MitchellWebsite Chat · New enquiry
Today, 10:42 am
Hi, can I get a quote for an end of lease clean next Friday?
Of course, Sarah. How many bedrooms and bathrooms are in the property?
3 bedrooms and 2 bathrooms. It's in Richmond.
9:41
CUSTOMERSarah Mitchell
•••SM
Sarah MitchellNew enquiry
Phone0412 345 678
Emailsarah@email.com
ServiceEnd of lease
QuoteDraft
Next stepFollow up tomorrow
KEEP LEADS MOVING
Don't let a good enquiry go cold.
When a customer contacts your business, Brandroof can help trigger the next step — from a quick reply to a reminder, booking or follow-up.
Questions about One Inbox?
What is Brandroof One Inbox?+
It is one shared place for your team to view, reply to and follow up on customer conversations.
Which messages can I manage in Brandroof?+
Brandroof can bring together supported channels such as SMS, email, website chat and connected social messaging. Setup or integrations may be required.
Can my team use the same inbox?+
Yes. Your team can work from the same inbox and see which conversations need attention.
Can I see previous customer conversations?+
Yes. Supported conversation history can stay with the customer's details for easier follow-up.
Can I turn a conversation into a booking?+
Yes. A customer conversation can connect to the next step, such as a quote or booking.
Can Brandroof follow up automatically?+
Yes. You can set up simple replies, reminders and follow-up steps based on your business process.
Can I use One Inbox from my phone?+
Yes. You can check and reply to supported conversations while you are away from your desk.
Stop checking five different places.
Bring your customer conversations, follow-up and next steps together with Brandroof.
Ready to grow
with Brandroof?
Connect your customers, conversations, marketing and payments in one practical business platform.