BUSINESS PHONE SYSTEM

Every call.
More connected.

Bring business calls closer to the customer record. Keep conversations, notes and follow-up together so your team has a clearer next step.

Explore your business phone setupExplore the possibilities
Business callsCustomer contextTeam follow-up
Business call smartphone, customer contact workspace and office headset in a black and lime studio scene
ILLUSTRATIVE PRODUCT CONCEPT
EVERY CONVERSATION. PART OF THE BIGGER PICTURE.
Business callsCustomer contextTeam follow-up
BUSINESS PHONE SYSTEM / CONNECTED WITH BRANDROOF

A conversation starts.The context comes with it.

Calls are part of the customer journey. Keep the details your team needs close to the conversation, with organised records and a practical way to follow through.

01Recognise the customer02See the context03Keep useful notes04Own the next step
SEE THE CUSTOMER JOURNEY

The call matters.So does what follows.

Explore illustrative call-handling scenarios for enquiries, existing customers and follow-up.

CALL WORKSPACEILLUSTRATIVE EXAMPLE
SW
CUSTOMER CONTACT

Sarah Wilson

New enquiry

CONVERSATION CONTEXT
Business call

Keep the request with the customer record.

Customer notes

New service enquiry. Customer is asking about availability next week and would like a quote.

Next action

Prepare quote follow-up

Owner: your service team
One customer. A clearer next step.
New enquiry

Turn an incoming call into an organised enquiry.

Capture what the customer needs, attach useful details to their record and give the follow-up a clear owner.

Customer
A new customer calling your business
Timing
During and after the conversation
Explore this for your business

Illustrative concepts, not a live calling interface. Messages, actions and availability depend on your configuration.

BUILT AROUND YOUR BUSINESS

More context. Less backtracking.

Keep the customer, the message and the next action working together.

01

Calls with context

Bring business calling alongside the customer records and conversations your team uses.

Calls & contacts
02

Useful customer notes

Keep the details of the request and agreed next steps attached to the customer journey.

Notes & history
03

A clearer team handover

Give follow-up tasks an owner so the conversation can continue with context.

Ownership & tasks
04

A connected next step

Move from the conversation to a relevant quote, appointment or opportunity.

Enquiries & actions
ONE CONNECTED CUSTOMER JOURNEY

A phone call shouldn’tbe a separate system.

Bring the conversation into the wider customer journey. Your team can organise the details and follow-up around the person behind the call.

Explore Brandroof CRM
  1. 01

    The conversation begins

    Understand the customer’s request and the outcome they’re looking for.

  2. 02

    The details stay together

    Keep useful contact information and notes with the customer record.

  3. 03

    The team follows through

    Give the next action a clear owner and update the enquiry as it progresses.

START WITH A CLEAR PLAN

Make it useful.
Make it part of your day.

Choose the phone setup around your team and the way customers reach you.

01

Plan your phone setup

Discuss numbers, team needs and the way calls should fit your business.

02

Confirm availability

Check the number options, calling features and costs available for your region and account.

03

Connect the customer journey

Organise records, team responsibilities and the relevant follow-up process.

04

Check the experience

Test the configured call journey and confirm that your team understands the next steps.

BETTER TOGETHER

Connect the rest
of the journey.

Bring the tools your team needs closer to the customer.

01

CRM

Keep customer details close to the conversation.

02

One Inbox

Bring supported customer channels together.

03

Sales Opportunities

Turn a useful conversation into an organised next step.

YOUR BUSINESS. YOUR NEXT STEP.

Make your next callpart of the bigger picture.

Let’s talk through your numbers, team and customer journey to find the right business phone setup.

Talk to Brandroof Explore plans
YOUR QUESTIONS, ANSWERED

A little clarity.
Before you start.

Have a specific question? Talk to our team.

Can calls connect with customer records?

Brandroof brings business calling alongside customer information and follow-up. The available call features and contact matching depend on your phone setup.

Can I use my existing number?

Number transfer and forwarding options depend on your provider, region, number type and account. We’ll check the available options before you change your current service.

Can more than one team member use the system?

We can discuss your team, responsibilities and the calling setup available for your account. Routing and access options are confirmed during setup.

Is this the same as Voice AI?

Business calling and Voice AI are different parts of the customer experience. If you want an AI-assisted phone journey, we can discuss the Voice AI Employee separately.

What about phone and usage charges?

Number rental, call usage and other phone features may have separate costs. Availability and pricing depend on your region and configuration; we’ll clarify the setup before you begin.

BUSINESS PHONE SYSTEM / BRANDROOF

Better conversations.
Clearer next steps.

See what’s possible
ONE PLACE FOR YOUR WHOLE BUSINESS

Ready to grow
with Brandroof?

Connect your customers, conversations, marketing and payments in one practical business platform.

See plans →Book a demo