SMS MARKETING

The right message.
At the right moment.

Reach customers with relevant texts, timely reminders and personal follow-up. Keep the message and the conversation connected to your business.

See SMS Marketing in actionExplore the possibilities
Personalised messagesTimely follow-upConnected replies
SMS conversation on a phone with a campaign workspace in a black and lime CGI scene
ILLUSTRATIVE PRODUCT CONCEPT
EVERY CONVERSATION. PART OF THE BIGGER PICTURE.
Personalised messagesTimely follow-upConnected replies
SMS MARKETING / CONNECTED WITH BRANDROOF

A small message.A useful next step.

A reminder, a helpful update or an invitation to return. Use text messages for moments that matter, with a clear purpose and a simple way for customers to respond.

01Choose your audience02Make it personal03Set the timing04Continue the conversation
SEE THE CUSTOMER JOURNEY

More useful messages.More natural conversations.

Explore three illustrative ways to keep customers informed and give every text a clear purpose.

SMS CONVERSATIONILLUSTRATIVE EXAMPLE
9:41
EVERGREEN STUDIOBusiness conversation

EXAMPLE CONVERSATION

Hi Sarah, a reminder of your visit tomorrow at 10 am. Need to change anything? Reply here and our team can help. — Evergreen Studio
Message preview
Thanks, see you then!
Message
Appointment reminder

Help customers feel ready for their visit.

Share the practical details before an appointment. Give customers a simple way to confirm or ask a question.

Audience
Customers with an upcoming booking
Timing
Before the appointment
Explore this for your business

Illustrative concepts, not a live campaign. Messages, actions and availability depend on your configuration.

BUILT AROUND YOUR BUSINESS

Useful tools. A clearer journey.

Keep the customer, the message and the next action working together.

01

Audience that makes sense

Choose contacts around the service, interest or customer information relevant to your campaign.

Relevant contacts
02

Personal by design

Use contact details to make your message useful, with a clear reason for sending it.

Names & context
03

Timing with purpose

Coordinate campaigns and configured follow-ups around customer events and booking journeys.

Campaigns & reminders
04

The reply stays connected

Keep customer conversations alongside the records and next actions your team needs.

Replies & follow-up
ONE CONNECTED CUSTOMER JOURNEY

Don’t stop at sent.Keep the conversation going.

A text is part of a customer relationship. Bring the enquiry, response and next action together so your team can pick up with the right context.

Explore Brandroof CRM
  1. 01

    Start with a contact

    Use the customer details and relevant permissions for the message you want to send.

  2. 02

    Send something useful

    Explain the next step in a short message that fits the moment.

  3. 03

    Follow through

    Bring interested replies into your team’s conversation and follow-up process.

START WITH A CLEAR PLAN

Make it useful.
Make it part of your day.

Bring the audience, message and timing together before you launch.

01

Choose the purpose

Decide whether the message is a service update, a reminder or a marketing campaign.

02

Prepare the audience

Check the relevant contact group, permissions and opt-out preferences.

03

Write and review

Personalise the copy, check links and timing, and preview the customer experience.

04

Send and respond

Launch the configured campaign and give customer replies a clear owner.

BETTER TOGETHER

Connect the rest
of the journey.

Bring the tools your team needs closer to the customer.

01

Email Marketing

Give customers more detail when a text isn’t enough.

02

Automations

Make the timing part of a repeatable journey.

03

One Inbox

Keep customer conversations in one place.

YOUR BUSINESS. YOUR NEXT STEP.

Make your nextmessage matter.

Let’s connect your text campaigns with the customers, conversations and follow-up behind them.

Talk to Brandroof Explore plans
YOUR QUESTIONS, ANSWERED

A little clarity.
Before you start.

Have a specific question? Talk to our team.

Can SMS messages be personalised?

Yes. Messages can use the customer details available in your setup. Review the message and any fallback text before sending.

Can texts be part of an automated journey?

Yes. SMS can be included in configured workflows, such as an enquiry acknowledgement or booking reminder, alongside relevant waits and team actions.

Where do replies go?

Supported two-way messaging can bring replies into the connected customer conversation. The number, channel and routing are confirmed during setup.

What about consent and opt-outs?

Choose the appropriate audience for each message and respect customer preferences. We’ll discuss the setup for permissions and opt-outs as part of your messaging process.

Are SMS charges included?

Plan inclusions, number setup and message usage charges depend on your account. We’ll clarify these before you begin sending.

SMS MARKETING / BRANDROOF

Say something useful.
Keep customers connected.

See what’s possible
ONE PLACE FOR YOUR WHOLE BUSINESS

Ready to grow
with Brandroof?

Connect your customers, conversations, marketing and payments in one practical business platform.

See plans →Book a demo