One shared inbox
Manage customer conversations across supported channels in one view.
← Explore all featuresCLIENT SOLUTIONSWeb Chat
Web Chat
made simple.
Chat with website visitors instantly and turn more questions into genuine enquiries.
◉BRANDROOF / WEB CHAT
Web Chat
Bring customer messages into one shared workspace, keep the full conversation history visible and give every enquiry a consistent response.
● CONNECTED AND ACTIVEBUILT AROUND YOUR BUSINESSEverything working
Everything working
together.
Full context
See contact details, notes, opportunities and history beside each message.
Faster teamwork
Assign conversations and make ownership immediately clear.
HOW IT WORKSGet set up.
Get set up.
Keep moving.
Chat with website visitors instantly and turn more questions into genuine enquiries.
STEP 1
Connect channels
Bring your customer communication into Brandroof.
STEP 2
Route messages
Assign by team, location, service or enquiry type.
STEP 3
Respond and track
Reply with context and keep every outcome attached to the contact.
Client SolutionsPart of your connected Brandroof platform
One customer viewEvery interaction stays connected
Built around your workflowPractical tools for growing businesses
EXPLORE THE EXPERIENCESee how Web Chat
See how Web Chat
works in real life.
Turn website questions into useful customer conversations while interest is high. Choose a customer moment and explore what happens next.
Website chat centreEXAMPLE DATA
JS
Jordan SmithNew website enquiry · Melbourne
● Active✓
Visitor connectedCustomer activity recorded
Ready○
Question answeredRelevant details connected
Next○
Contact capturedNext action ready for your team
NextInteractive example using sample customer data.
MORE THAN A SINGLE FEATUREEverything you need
Everything you need
to make it work.
Web Chat works best when the details, people and next steps are connected. Explore the practical capabilities that support your team every day.
One conversation workspace
Bring important customer conversations into one shared view so your team does not need to jump between disconnected communication tools.
Included in your connected platform →Customer history beside the message
Review customer information, earlier conversations and relevant opportunities before replying to the latest enquiry.
Included in your connected platform →Clear assignment
Give conversations an owner and make handovers easier when a message needs a different person, team or business location.
Included in your connected platform →Faster response support
Reduce repeated work with consistent answers, practical automation and helpful AI support when it suits your process.
Included in your connected platform →Organised follow-up
Keep track of messages that still need attention and connect the next action to the relevant customer record.
Included in your connected platform →Connected customer journey
Move naturally from a conversation to a booking, opportunity update, payment request or next-step workflow.
Included in your connected platform →MADE FOR REAL BUSINESSESDifferent businesses.
Different businesses.
One clearer journey.
Explore practical ways Web Chat can support the customer moments that matter.
EXAMPLE SCENARIO · BRIGHT WATER FILTRATION
Website enquiry
The customer challenge
A customer asks a product question through the website.
How Web Chat helps
See this for your business →The enquiry appears in a shared workspace with the customer information and a clear team owner.
YOUR CONNECTED CUSTOMER JOURNEYA more organised
◉
A more organised
next step.
Your team can reply with context and move the customer towards the next relevant step.
Customer context connected
FOLLOW THE CUSTOMER JOURNEYEvery moving part.
Every moving part.
Working together.
Select a step to see how Web Chat supports a clear, connected customer experience from the initial moment to the next action.
A customer takes action
Website enquiry creates a clear starting point in Web Chat.
Connected to your Brandroof customer record
EXPLORE THE OPPORTUNITYWhat could a clearer
What could a clearer
process uncover?
Adjust the example inputs to see how many customer moments may not currently have a consistent process. This is an illustrative planning tool, not a performance prediction.
customer moments without
a consistent process
Out of 120 monthly customer conversations, around 78 are already covered by the process you selected.
65% currently covered · 35% worth reviewingExplore your customer journey →
BETTER AS ONE PLATFORMWeb Chat is only
Web Chat is only
the beginning.
Connect this feature with the rest of Brandroof to create a smoother experience for your customers and a clearer process for your team.
QUESTIONS, ANSWEREDEverything you want
Everything you want
to know.
Practical answers to common questions about using Web Chat in your business.
Ask the Brandroof team →Why use a shared inbox instead of separate tools?+
A shared workspace helps your team see the customer, conversation history and next action together, reducing missed messages and confusing handovers.
Can more than one team member handle enquiries?+
Yes. Conversations can be organised around responsibility so different staff can collaborate while understanding who should respond next.
Can I see earlier conversations?+
Customer history remains connected to the wider record, helping your team understand what has already been discussed before replying.
Can a conversation become a booking or sales opportunity?+
Because messages sit within the broader Brandroof platform, your team can connect communication with customer records, sales stages and the next practical action.
How do I get started with Web Chat?+
Book a Brandroof demo and explain how your business currently handles customer conversations. The team can help you explore a setup that suits your services, customer journey and existing priorities.
◉
See Web Chat in action →Web ChatTurn website questions into useful customer conversations while interest is high.
Ready to grow
with Brandroof?
Connect your customers, conversations, marketing and payments in one practical business platform.