One shared inbox
Manage customer conversations across supported channels in one view.
← All features◫EVERY CONVERSATION. ONE PLACE.
Reply faster without switching between apps.
Bring customer messages into one shared workspace, keep the full conversation history visible and give every enquiry a consistent response.
app.brandroof.com.au
BRANDROOF / UNIFIED INBOX
Unified Inbox
◫
Live and connectedWorking across your customer journey
● ACTIVE1
Connect channelsBring your customer communication into Brandroof.
✓2
Route messagesAssign by team, location, service or enquiry type.
✓3
Respond and trackReply with context and keep every outcome attached to the contact.
✓BUILT FOR BETTER MOMENTUMMore progress.
More progress.
Less busywork.
Full context
See contact details, notes, opportunities and history beside each message.
Faster teamwork
Assign conversations and make ownership immediately clear.
HOW IT WORKSSimple to set up.
Simple to set up.
Powerful in action.
Brandroof brings the moving parts together so your team can spend less time managing tools and more time growing the business.
STEP 1
Connect channels
Bring your customer communication into Brandroof.
STEP 2
Route messages
Assign by team, location, service or enquiry type.
STEP 3
Respond and track
Reply with context and keep every outcome attached to the contact.
CUSTOMER COMMUNICATIONPart of your connected Brandroof platform
One customer viewEvery interaction stays connected
Built around your workflowPractical tools for growing businesses
EXPLORE THE EXPERIENCESee how Unified Inbox
See how Unified Inbox
works in real life.
Bring customer messages into one shared workspace, keep the full conversation history visible and give every enquiry a consistent response. Choose a customer moment and explore what happens next.
Shared conversation inboxEXAMPLE DATA
JS
Jordan SmithNew website enquiry · Melbourne
● Active✓
Message receivedCustomer activity recorded
Ready○
Customer identifiedRelevant details connected
Next○
Reply assignedNext action ready for your team
NextInteractive example using sample customer data.
MORE THAN A SINGLE FEATUREEverything you need
Everything you need
to make it work.
Unified Inbox works best when the details, people and next steps are connected. Explore the practical capabilities that support your team every day.
One conversation workspace
Bring important customer conversations into one shared view so your team does not need to jump between disconnected communication tools.
Included in your connected platform →Customer history beside the message
Review customer information, earlier conversations and relevant opportunities before replying to the latest enquiry.
Included in your connected platform →Clear assignment
Give conversations an owner and make handovers easier when a message needs a different person, team or business location.
Included in your connected platform →Faster response support
Reduce repeated work with consistent answers, practical automation and helpful AI support when it suits your process.
Included in your connected platform →Organised follow-up
Keep track of messages that still need attention and connect the next action to the relevant customer record.
Included in your connected platform →Connected customer journey
Move naturally from a conversation to a booking, opportunity update, payment request or next-step workflow.
Included in your connected platform →MADE FOR REAL BUSINESSESDifferent businesses.
Different businesses.
One clearer journey.
Explore practical ways Unified Inbox can support the customer moments that matter.
EXAMPLE SCENARIO · BRIGHT WATER FILTRATION
Website enquiry
The customer challenge
A customer asks a product question through the website.
How Unified Inbox helps
See this for your business →The enquiry appears in a shared workspace with the customer information and a clear team owner.
YOUR CONNECTED CUSTOMER JOURNEYA more organised
◫
A more organised
next step.
Your team can reply with context and move the customer towards the next relevant step.
Customer context connected
FOLLOW THE CUSTOMER JOURNEYEvery moving part.
Every moving part.
Working together.
Select a step to see how Unified Inbox supports a clear, connected customer experience from the initial moment to the next action.
A customer takes action
Website enquiry creates a clear starting point in Unified Inbox.
Connected to your Brandroof customer record
EXPLORE THE OPPORTUNITYWhat could a clearer
What could a clearer
process uncover?
Adjust the example inputs to see how many customer moments may not currently have a consistent process. This is an illustrative planning tool, not a performance prediction.
customer moments without
a consistent process
Out of 120 monthly customer conversations, around 78 are already covered by the process you selected.
65% currently covered · 35% worth reviewingExplore your customer journey →
BETTER AS ONE PLATFORMUnified Inbox is only
Unified Inbox is only
the beginning.
Connect this feature with the rest of Brandroof to create a smoother experience for your customers and a clearer process for your team.
QUESTIONS, ANSWEREDEverything you want
Everything you want
to know.
Practical answers to common questions about using Unified Inbox in your business.
Ask the Brandroof team →Why use a shared inbox instead of separate tools?+
A shared workspace helps your team see the customer, conversation history and next action together, reducing missed messages and confusing handovers.
Can more than one team member handle enquiries?+
Yes. Conversations can be organised around responsibility so different staff can collaborate while understanding who should respond next.
Can I see earlier conversations?+
Customer history remains connected to the wider record, helping your team understand what has already been discussed before replying.
Can a conversation become a booking or sales opportunity?+
Because messages sit within the broader Brandroof platform, your team can connect communication with customer records, sales stages and the next practical action.
How do I get started with Unified Inbox?+
Book a Brandroof demo and explain how your business currently handles customer conversations. The team can help you explore a setup that suits your services, customer journey and existing priorities.
◫
See Unified Inbox in action →Unified InboxManage customer conversations across supported channels in one view.
Put Unified Inbox
to work today.
See how Brandroof can connect your customer journey, automate the repetitive work and help your team grow.
14-day free trial · No credit card · Cancel anytime